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Complete my claim

Upload required documents for claim {{vm.fullClaimNumber}}

We need further information to complete your claim. Please upload the required documentation below.
Please note: If we do not receive this information by {{vm.expiryDate}}, this claim may be cancelled and you may need to resubmit it.

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  1. This claim is for

    Please select a pet

    Photo of {{pet.Name}}

  2. Your claim summary

    {{vm.ClaimSummary}}

  3. Upload your itemised invoice for {{vm.dateRangeInvoiceDocs}}

    A paid invoice that includes individual treatment items and has costs adding up to the total amount paid.
    See an example.

    Please upload at least one invoice.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.claimInvoiceErrorText}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ claimInvoice.FileName | limitTo: 20 }}{{claimInvoice.FileName.length > 20 ? '...' : ''}}

  4. Upload client correspondence for {{vm.dateRangeClientCorrespondenceDocs}}

    Please upload at least one item or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextClientCorrespondence}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ ClientCorrespondenceDoc.FileName | limitTo: 20 }}{{ClientCorrespondenceDoc.FileName.length > 20 ? '...' : ''}}

  5. Upload your claim form for {{vm.dateRangeClaimFormDocs}}

    A claim form is a form completed by you and your vet summarising what the claim is for.
    See an example.

    Please upload at least one claim form or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextClaimForm}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ ClaimFormDoc.FileName | limitTo: 20 }}{{ClaimFormDoc.FileName.length > 20 ? '...' : ''}}

  6. Upload your vet consultation notes for {{vm.dateRangeConsultationNoteDocs}}

    This includes medical records documented by your vet for the specified date/s. You will need to contact your vet directly to obtain these records.
    See an example.

    Please upload at least one item or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextConsultationNote}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ ConsultationNoteDoc.FileName | limitTo: 20 }}{{C.FileName.length > 20 ? '...' : ''}}

  7. Upload your pathology report for {{vm.dateRangePathologyDocs}}

    This refers to the results of tests performed by your veterinarian to investigate your pet’s condition. Examples of these are blood tests or tissue analysis. You will need to contact your vet directly to obtain these reports.
    See an example.

    Please upload at least one pathology report or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextPathology}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ PathologyDoc.FileName | limitTo: 20 }}{{PathologyDoc.FileName.length > 20 ? '...' : ''}}

  8. Upload supporting documents which show when {{vm.pName}} joined your family

    A proof of purchase, adoption certificate or change of ownership document is required.
    See an example.

    Please upload at least one item or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextProofOfPurchase}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ ProofOfPurchaseDoc.FileName | limitTo: 20 }}{{ProofOfPurchaseDoc.FileName.length > 20 ? '...' : ''}}

  9. Upload your pre-authorisation form for {{vm.dateRangePreAuthorisationFormDocs}}

    Please upload a pre-authorisation form or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextPreAuthorisationForm}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ PreAuthorisationFormDoc.FileName | limitTo: 20 }}{{PreAuthorisationFormDoc.FileName.length > 20 ? '...' : ''}}

  10. Upload your receipt of payment for {{vm.dateRangeReceiptOfPaymentDocs}}

    A receipt of payment confirms the total amount paid.
    See an example.

    Please upload your receipt of payment or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextReceiptOfPayment}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ ReceiptOfPaymentDoc.FileName | limitTo: 20 }}{{ReceiptOfPaymentDoc.FileName.length > 20 ? '...' : ''}}

  11. Upload your radiology results for {{vm.dateRangeRadiologyResultDocs}}

    This refers to the results from the x-rays performed by the Vet. We are not seeking the actual x-ray film or a digital copy. What we are seeking are the comments written by the veterinarian in regards to these x-rays or ultrasounds. You will need to contact your Vet directly to obtain these reports.
    See an example.

    Please upload at least one item or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextRadiologyResult}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ RadiologyResultDoc.FileName | limitTo: 20 }}{{RadiologyResultDoc.FileName.length > 20 ? '...' : ''}}

  12. Upload {{vm.pName}}'s vet history for {{vm.dateRangeVetHistoryDocs}}, or {{vm.pName}}'s adoption certificate

    Vet history means all medical records for the life of your pet. You will need to request these from your vet/s, as it is generally only provided to owners at their request, as they are the vet's medical notes from each visit. You will need to contact each vet directly to obtain these records.
    See an example.

    Note: if your pet was adopted we require proof of adoption and vet history from the date of adoption.

    Please upload your vet history or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextVetHistory}}

    Thumbnail image representing uploaded file Thumbnail image representing uploaded file

    {{ VetHistoryDoc.FileName | limitTo: 20 }}{{VetHistoryDoc.FileName.length > 20 ? '...' : ''}}

  13. Upload other document/s for {{vm.dateRangeOtherDocs}}

    Please upload at least one item or add a comment below.

    or

    Drag and drop your file/s here

    File Drag/Drop is not supported for this browser

    MAXIMUM 8 FILES | MAX FILE SIZE 10MB | .DOC & .TXT NOT ALLOWED

    {{vm.uploadErrorTextOtherDocuments}}

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    {{ OtherDoc.FileName | limitTo: 20 }}{{OtherDoc.FileName.length > 20 ? '...' : ''}}

  1. Upload Checklist

    Please check the boxes only once you have uploaded all the required information. If you are unable to supply this information for any reason, add a comment below. If you don’t upload the requested document, do not tick the associated box. Please note this may delay your claim.

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Claim successfully saved

Your claim has been saved and can be accessed via My claims.

Please ensure you finalise and submit the required information so we can progress your claim.

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Submitted

Thanks, we’ve received your documents.

You can continue to track the status of your claim on the dashboard.

Error

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